Purchases made on foxsox.com:
For hassle-free returns on purchases made directly from foxsox.com, you will find a return form included with your order. This return form contains all the information needed to quickly and efficiently process your return. Simply complete the return form, use the return label included as part of the form and send the package off to Fox River.
When Fox River has received the return, within 30 business days the appropriate credit amount will be applied to the credit card used to place the order.
If you no longer have the return form included with your shipment please use the Contact us page. Be sure to include your foxsox.com user ID or the email address you used for the order so we can track down your prior order information. Fox River will contact you with return information.
Purchases made at retail/other online sites:
Fox River Mills, Inc. stands behind its product. All returns/refunds/exchanges on purchases of Fox River product made through retailers/other online sites need to be directed back to the original retailer.
Fox River Mills, Inc. will not accept returns for exchange or credit without a pre-authorized return number. All returns must be sent freight pre-paid. We reserve the right to apply a 15% handling charge and repacking charge if necessary.