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Fox River collects customer information to improve your overall experience with us. We respect your privacy and are committed to maintaining and using this information responsibly.

When you create your “My Fox” account, any personal information relating to you and/or any online order history are only available to you if you provide the correct password (created by you). After providing your password, you may edit or delete your information at any time. If you forget your password, you can request that it be emailed to your email address. It is Fox River’s policy to not give out passwords over the telephone, and we will not email passwords to an email address different from the one provided by you when you signed up with Fox River. If you request your password be emailed to you, any personal information including credit card information, will be deleted from your profile before it is emailed to you.

Any other personal information you provide us via when you register or update your account, enter a contest or promotion, shop online, or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure web server and our internal systems. Fox River will not sell, rent or share your email address with others.

If you are visiting from outside the U.S., you will be connected through and to servers located within the U.S. All orders will be accepted and fully processed in and shipped from the U.S. and all information you provide will be securely maintained in our web server and internal systems located within the U.S.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.

We use cookies to recognize you and your preferences to make shopping easier and to provide you with a customized experience on our website. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address, or any financial information on your computer. Fox River places a unique user ID number on your cookie which allows us to access information that will improve your shopping experience—such as holding items in your shopping cart or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of in order to make improvements and to optimize your experience. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser’s help section for instructions.